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How do I resolve a dispute with another member?

HELP CONTENT

Firstly, remember that most disputes come about from a lack of understanding or misunderstanding.

To make your time on bidbuysell an enjoyable and easy to use experience, we suggest that you follow the following steps should you encounter problems receiving your goods.

Review the seller's terms, taking note of postage and payment details.

Email the seller with your concerns. If you do not have their email address, bidbuysell can provide it.

If you have not heard from the seller, check your junk mail box to ensure that the seller's email has not slipped through.

If you still have not heard from the seller, you may request their contact information.

Should you still be encountering problems and not received your item, contact Bidbuysell, as you maybe eligible to file a claim.

Contact your credit card company, if you paid with credit card either directly or with PayPal.

Bidbuysell will communicate with you during the claim investigation and it is vital that you reply to any emails promptly. Failure to do this could result in the claim investigation being closed.

Item Not Received or Not as Described Process Bidbuysell insists that sellers deliver exactly what they promise to buyers. In the event that this does occur, a buyer may take the following steps.

Step 1. Buyer files an Item Not Received or Not as Described dispute. Such a dispute may be started up to 60 days from the transaction date of the end of the auction.

Step 2. Bidbuysell will contact the seller, informing them of the dispute

Step 3. Seller Response: The seller may respond in several ways, depending on the nature of the dispute.

If the dispute has been started because an item has not arrived, the seller can provide postage details to the buyer.

The seller may choose to offer a full refund

The seller may post a replacement item.

The seller may request to communicate with the seller by posting a message for the buyer and attempt to resolve the dispute.

Step 4. Close the dispute

The buyer may close a dispute once the issue has been resolved

If the dispute has not been resolved and the buyer has not heard from the seller within ten days, the buyer may choose to escalate the claim.

If this is done, Bidbuysell should be informed immediately. In this case, the seller's account maybe suspended and the buyer may file a claim via the Purchase Protection Program for up to $400, less a $25 administration fee.

NOTE: All disputes must be finalised within 90 days, if not, they will be automatically closed.

Both parties may leave appropriate feedback in the 'feedback' area of My Bidbuysell.

Image or text theft If you suspect another member has used a photograph or some text that you have created and used on Bidbuysell in the past, contact Bidbuysell and include an overview of the situation.