How do I check my Account Status?

Your account status details your seller's activity. To access your account status details, simply go to My BidBuySell and click on "View Account Status"

Here you may view all accounting transactions you have made. These will include payments, BidBuySell fees, fee credits and your current balance

Am I allowed to retract my bid?

A bid retraction means that your bid is deleted from the auction. Keep in mind that when you make a bid, you enter a contract and if you are the highest bid at the end of the auction, you are obliged to pay the seller.

In special circumstances, a bid may be retracted:

• Incorrect entry of a bidding figure. For example, you enter $110.00 instead of $11.00. Note: You will always be asked to confirm a bid, so make sure you have entered the correct amount!
• The seller suddenly changes the item description.
• The seller is unreachable after you have won the auction.
• You place a bid and then wish to retract it before the last 12 hours of the auction.
  This must be done within one hour of placing the bid.
• If you wish to retract a bid during the last twelve hours you may ask the seller to do so, however it is at their discretion whether they agree to do so

All confirmed bid retractions will be displayed in the ratings section of your profile.

You may initiate a bid retraction by using the Bid Retraction form.

Bid retractions do not apply to Buy it Now items.

How do I find an item

Searching on Bidbuysell is easy. Simply type in an item you wish to buy into the search bar on the main screen and hit the 'search' button.

Alternatively, you can browse Bidbuysell by category. Just click on the category you wish to browse.

How do I resolve a dispute with another member?

Firstly, remember that most disputes come about from a lack of understanding or misunderstanding.

To make your time on bidbuysell an enjoyable and easy to use experience, we suggest that you follow the following steps should you encounter problems receiving your goods.

1. Review the seller's terms, taking note of postage and payment details.
2. Email the seller with your concerns. If you do not have their email address, bidbuysell can provide it.
3. If you have not heard from the seller, check your junk mail box to ensure that the seller's email has not slipped through.
4. If you still have not heard from the seller, you may request their contact information.
5. Should you still be encountering problems and not received your item, use Bidbuysell's Item not Received or Item not as Described section.
6. Contact your credit card company, if you paid with credit card either directly or with PayPal.
7. After completing the Item not Received or Item not as Described process, contact Bidbuysell, as you maybe eligible to file a claim.

Is my item allowed?

Remember that lots of items cannot be sold on Bidbuysell. Auctions of items not allowed will be closed early. If you are unsure about the legalities of listing an item, see prohibited goods or contact us.

Sellers are responsible for ensuring that their listing is legal.

What is My Messages?

What is My Messages?
My messages is your personal mailbox where you can read, delete and save messages sent you from Bidbuysell. Occasionally, you may also receive Alerts from Bidbuysell that could contain information about your membership that requires you to attend to something.

Who will send messages to My Messages?
Only Bidbuysell

What functions can be performed in My Messages?
You can operate My Messages in a similar way to how you manage your email.

• Mark messages as read
• Delete messages
• Print messages
• Delete messages

Who can access My Messages?
Only you. You will always be asked to enter your password to access My Messages.

What about storage capabilities?
Bidbuysell will not inundate you with messages. What we send you will only be relevant messages about the site and you can delete messages once read.

What are Alerts?
Alerts are important messages we send you. They will usually relate to payment or operational issues and must be attended to before the alert can be removed.

What if I receive offensive email from another member?

Bidbuysell does not regulate email between members unless it is in violation of Bidbuysell's user rules. Nevertheless, should you receive offensive email from another member there are a number of steps you can take:

• Block the offending sender's address in your email program.
• Report the offender to their Internet service provider
• And, if the content of the email causes you to feel unsafe, contact the police.

Can I pay by cheque/money order?

It's possible to pay your seller's fees by cheque or money order.

To do so just follow these steps:

• Print out and complete a payment form (make sure you send it in to us with your payment!)
• Write your Bidbuysell account number and User ID on the back of the cheque or money order
• Mail the payment and form to us at the address located on the form.

When paying seller's fees:

• Never send cash
• Make sure the payment is in Australian dollars

You may pay your seller's fees by cheque or money order even if you have registered a credit card, but remember to do so at least two weeks before the billing period so that your card charged.

How do I protect my account?

Firstly, it is imperative that you have a good password. A good password is one that uses alpha numeric keys but not so good that you have trouble remembering what they are!

Try methods like taking the initials of your three best friends and a number (other than a birth date) that you remember easily.

NEVER share your password with anyone!

Bidbuysell will never ask you in email for passwords. If you ever receive email asking you to enter any of your personal information, send a copy of the email to us!

If you suspect that someone is accessing your account, change your password immediately and contact us.

How do I list an item for sale?

You'll have lots of fun on Bidbuysell and selling items is easy!

1. First off, you'll need to Register - it's quick, easy and absolutely free
2. Have a look at our Fee structure
3. Then, you'll need to create a seller's account. Everyone who wants to sell on Bidbuysell must have a seller's account. Just follow the prompts, entering the information as requested. You will be asked to verify the information you provide so that we can confirm it is actually you who is registering. Verification can be done online with a credit card or by mail.
4. Complete a sell my item form. This section will take you through each requirement for listing an item. It's here that you will describe what the item is you wish to sell, give the listing a title, put the item in the appropriate category, add photographs and tell potential buyers how it will be delivered

Once that is done, your item will immediately be available for buyers to view and bid on!

How do I avoid unpaid items?

Tips for sellers:

• Make payment easy by offering PayPal or Online Bank Transfer
• Make sure you carefully detail all postage costs and criteria

Tips for buyers:

• Always read the item description and ask questions to the seller before placing a bid
• Pay careful attention to the postage/shipping criteria the seller offers
• Pay careful attention to the payment methods the seller offers
• Make sure that your contact details and postal address are current